We are currently hiring for below opportunities,

A. Technical Support ( Leading Search Engine )

Job Description :
  • Provide customer and technical support to customers through inbound phone, chat and email requests
  • Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures.
  • Communicate bug fixes and new product enhancements to customers.
Requirements :
  • Minimum 3 months of experience preferably in contact centers in technical process.
  • Openness to work flexible hours as required, including night shifts and holidays
  • Excellent verbal, written, and interpersonal communication skills in English.
  • Excellent customer service skills, as previously demonstrated.

B. Quality Analyst

Job Description :
  • Candidate has to monitor recorded calls.
  • Ensuring that the quality standards are being met, and gain valuable insight into the needs of customers.
  • Conduct calibration activities with the agents and Supervisors.
Requirements:
  • Any Graduate can apply.
  • Excellent communication skills required.
  • Candidate must have minimum 1year of international voice experience.
  • Candidate must have basic technical knowledge.

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